TRUST & SAFETY
Feel informed
Keep your choices
Practical guidance for asking the right questions, setting boundaries and approaching a personal introduction with care.
Your comfort and judgment remain part of every decision.
START WITH AN INFORMED DECISION
Know what an introduction
does—and does not—tell you
A professional introduction offers an opportunity to get to know someone. It does not establish future behavior or remove the need for your own judgment.
Before choosing a service, ask which screening or verification steps apply, who carries them out and what their limitations are. The arrangements should be clear for your specific search; do not assume a particular check is included.
QUESTIONS WORTH ASKING
Make the scope of screening clear
01
What is checked?
Ask which identity, background or other verification steps are part of the proposed service, and whether they apply to every potential introduction.
02
Who does the work?
Ask who carries out each step and whether it relies on information a person provides, third-party sources or both.
03
What can the results tell me?
Discuss coverage, timing and limitations. No process can establish everything about a person or predict how they will behave.
04
What happens if something concerns me?
Ask how to raise a question, pause an introduction or share information that may be relevant to the team.
YOUR FIRST MEETING
Leave room for connection
Keep room for choice
BEFORE YOU GO
Make a practical plan
Choose a comfortable public setting, arrange your own transport and let someone you trust know your plans. Share only the personal details you are ready to share.
WHILE YOU ARE TOGETHER
Stay at your own pace
An introduction creates no obligation to stay, disclose more, meet again or pursue a relationship. Respect the other person’s pace and be accurate about your own intentions and circumstances.
If you feel uncomfortable, you can end the meeting. You do not need to persuade someone else that your boundary is reasonable.
WHEN SOMETHING DOES NOT FEEL RIGHT
Tell us about
your concern
Use the contact form and select “Report a concern,” or email the team directly.
Share what happened, when it happened and how we can contact you. Include enough context to understand the concern without sending unnecessary sensitive documents or another person’s private information.
If there is immediate danger, contact local emergency services. This form is not an emergency service.
A SHARED RESPONSIBILITY
Respect is part
of the introduction
Be honest about relationship intentions and existing commitments. Accept a “no” without pressure. Keep personal information shared with you private, and ask before passing it on.
After a meeting, focus feedback on your own experience and compatibility. If the issue involves a boundary or a concern about conduct, make that clear when contacting the team.